Important stuff. Give it a read.
Allergens
Baker Bears is not an allergy-free kitchen and handles several
allergens. Including - Egg, Peanuts, Tree nuts, Milk, Gluten,
Sulphites and Soya.
It cannot be guaranteed that our products are free from ingredients that
may affect those with food allergies, but all efforts are made to minimise
this risk where requested. At Baker Bears we recognise the seriousness of
food allergies and we recommend that you contact us before you place an order to inform us of any food allergies that you or your party may have. Baker Bears will not assume any liability for adverse reactions to our products.
Please discuss any allergies directly with Baker Bears before ordering.
Please note that some food colourings may have an effect on behaviour in children.
Baker Bears will discuss any dietary requirements, allergies and intolerances with you at the time you place your order. It is your obligation to inform Baker Bears of any such special requirements. Allergy information will be provided in writing upon collection / delivery of your cake
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Terms & Conditions
Exceptions & important notes
We’re unable to offer refunds in the following situations:
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Delivery Delays or Missed Deliveries: We cannot take responsibility for delays or missed deliveries caused by courier/Royal mail issues or errors, adverse weather or other factors outside our control. However, we will always liaise with our delivery partners to try to resolve any problems on your behalf.
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Customer Input Errors: We are not responsible for errors such as incorrect delivery addresses, product choices. Please double-check your details before placing your order.
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Return Requirements: In exceptional circumstances, if a return is agreed with us, the product must be returned unopened and at the customer’s expense. The item is not re-sold but is required as part of our waste reduction policy. No refunds will be processed until the returned item is received and inspected.
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As our bakes are produced to order and perishable, we’re unable to accept returns unless the wrong item was sent or there’s a quality issue, except in exceptional circumstances where a return has been agreed by us.
Baker Bears hopes you’re happy with your order! However, if you experience any issues, please get in touch with us at baker.bears00@gmail.com within 2 days of receiving your order.
Our priority is always to resolve any issues quickly and fairly. If we’re unable to resolve the matter to your satisfaction, and a refund is deemed appropriate, we’ll be happy to arrange this in line with the terms above.
Occasion Cakes
Terms & Conditions
All orders are subject to acceptance and availability.
It is your responsibility to provide us with a valid email address and telephone number so that we may contact you if necessary.
You shall be responsible for ensuring the accuracy of the details provided by yourself during the order process. Please check spelling carefully, for example of names. An invoice containing full order details will be sent to you once design details have been confirmed
Payment Policy.
Payments are payable in cash or via bank transfer.
Upon placing an order, you agree to secure your order with a non-refundable and non-transferable booking fee of £30, or 30% of the order value, whichever is the greater. The booking fee will be deducted from the final balance owed. Orders are not deemed confirmed, and dates are not reserved until this payment is received.
Quotes are valid for 7 days, after which your date is no longer reserved and cannot be guaranteed. Your booking fee is payable with 7 days of receipt of your invoice as well as contract signed and returned.
Please do check that your date is still available if some time has passed from the receipt of your invoice before making your deposit payment.
The booking fee is taken to cover for initial work undertaken on the design of your cake and administration. It also holds your date and will mean that Baker Bears restricts other orders for the same day, by turning down or not advertising for further work.
Payment of the final balance is due a minimum of 1 week prior to the collection / delivery date to allow for preparatory work to take place and supplies to be ordered. Baker Bears will produce your cake to the specification as discussed and confirmed in the invoice prior to booking deposit being paid. Please double check that it is detailed as you require. By paying your final balance, you are confirming that what is detailed on the invoice is correct.
Failure to complete payment of the final balance by the due date on the invoice will result in the cancellation of your order and the booking fee will not be refunded or transferred.
Cake Collection/Delivery.
Your cake will be delivered or collected by you at the pre-arranged time as stipulated on the invoice or on subsequent correspondence.
Baker Bears will be in touch when your final balance is due to arrange a mutually convenient time for collection/delivery.
If you are expecting to be late for your collection, please contact Baker Bears at the earliest possible opportunity so we can attempt to rearrange this. However, Baker Bears cannot guarantee that we will be available to accept late collections and so you may have to come back later in the day or the next day.
If you are not home at the agreed delivery time, a new delivery can be arranged at a cost of £15 or you will be responsible for arranging collection of your cake from Baker Bears at a time that is mutually acceptable
The invoice and/or subsequent correspondence will stipulate the address for collection/delivery. Amendments to the delivery address or time may be permitted at the sole discretion of Baker Bears and may incur additional delivery charges to cover for time and petrol.
You will become the owner of the goods you ordered and responsible for the risk of loss or damage to them once they have been delivered to the delivery address or collected from Baker Bears.
You will be asked to inspect the cake upon delivery / collection and confirm acceptance of the cake. If you have any concerns at this point, please speak to me immediately. If there is a decoration fault such as a spelling mistake, and this is pointed out at the time of collection / delivery Baker Bears will make every attempt to rectify this.
Transportation of cakes by you - Baker Bears can take no responsibility for damage incurred during transportation of the cake by the client. Your cake will be boxed securely ready for you to collect & transport. You must transport it flat in the boot of your car (or footwell if the cake is small); ensure it is protected from sources of heat; drive with extra care and avoid sharp braking and bumps as much as possible. Tiered cakes are heavy and it is your responsibility to carry it from Baker Bears to your vehicle and to ensure the vehicle can accommodate the height of the cake.
Changes to an order.
VBaker Bears understands that sometimes situations occur which can result in you wanting to change your order. Please contact us as early as possible before the order is due to ensure any changes can be implemented, at least 4 weeks’ notice is required for any changes – and please note agreement to any such changes are at the sole discretion of Baker Bears. Please be aware that change may incur additional costs, in line with additional work required for administration as well as additional materials and time required for the design change. A full quote will be given for proposed amendments before they are agreed upon.
A reduction in the value of the order of 50% or more from changed to order will be considered a cancellation by you, unless otherwise expressly agreed in writing by Baker Bears. Workload is considered when other orders are taken and turned away and therefore large reductions in the order will have an effect on the income of Baker Bears.
Cancellation Policy.
You have the right to cancel the contract at any time up to 7 days before the date your order is due for delivery.
To exercise your right of cancellation you must give written notice to Baker Bears via the email address shown on Baker Bears website, giving details of the goods ordered.
If the order is cancelled by yourself, your booking fee is non-refundable and non-transferable. There will be no refund or transfer of the booking fee, and any and all expenses already incurred on behalf of the finished product above this value will be invoiced. If the order is cancelled within 7 days of the date that the cake is due, the remaining full balance will be due to be paid to Baker Bears. This is because at such short notice, it is unlikely that Baker Bears would be able to secure another order for the same day. This would result in a loss of profit for Baker Bears. If Baker Bears is able to secure an order for the cancellation date a refund may be payable.
If ingredients / supplies specific to this order have not yet been purchased, or they can be used for another order, the cost of these would be deducted from the final balance and refunded to the customer in the event of a cancellation which occurs once said final balance has been paid.
If a delivery charge has been paid as part of the final balance, or in addition to your non-refundable booking fee, this will be refunded to you. However, if further funds are due this payment will be offset against what is owed to Baker Bears.
In the event of exceptional circumstances resulting in Baker Bears having to cancel the order, such as serious illness, Baker Bears will give as much notice as possible if we are unable to fulfil your order. We will endeavour to find someone else who can produce your order to an equal standard and will refund you all monies already paid, including the booking fee. However, this cannot be guaranteed. Baker Bears liability will be limited to the full cost of purchase, and we will not accept responsibility for any consequential loss.
For the avoidance of all doubt, if your event is postponed this will be treated as a cancellation. Baker Bears will be happy to discuss the possibility of rebooking for a new date should this be possible, and if so, a new contract would be issued.
Design & non-edibles policy.
Please note that images sent digitally are seen differently on different screens, so if a specific colour is vital, this must be communicated to Baker Bears at the time of ordering. We can only do our best to get it as close as possible. This also applies to food colourings and icings.
We can only create your finished order from what we interpret from the wording of your order; therefore it is vital you check everything is correct. We do not undertake to copy another designer’s work exactly, although inspiration can be taken
A list of non-edibles (such as supporting dowels, floral wire etc) will be provided to you. It is your responsibility to ensure these are not served to your guests.
Photographs of your cake will be taken by us and used for social media / marketing purposes. These images remain the property of Baker Bears.
Should you kindly share any photos of your day with us, we will of course ask your permission before sharing these further, and that of the photographer who took the images.
Complaints policy.
If for any reason you are unhappy with your cake, Baker Bears request that you return the tier(s) for inspection within 48 hours of collection/delivery. Please email Baker Bears with your complaint. Complaints will not be dealt with via social media platforms. Please note: it is advised that cakes are not collected/delivered more than 24hrs before your event.
If a refund is deemed appropriate this will be to the value of the affected tier(s). In any event Baker Bears liability will be limited to the full cost of purchase, and we will not accept responsibility for any consequential loss.
We do not accept complaints for not liking the taste of our products mainly because individual's tastes are different.
Updated: January 2026
Wedding Cakes
Terms & Conditions
All orders are subject to acceptance and availability.
It is your responsibility to provide us with a valid email address and telephone number so that we can contact you if necessary.
You shall be responsible for ensuring the accuracy of the details provided by you during the order process. An Order Form will be sent to you once design details have been confirmed, and this will be present with your final invoice 6 weeks prior to your wedding, for you to confirm that details remain the same.
Payment Policy.
Payments are payable in cash or via bank transfer.
Upon placing an order, you agree to secure your order with a non-refundable and non-transferable booking fee of £70. Orders are not deemed confirmed, and dates are not reserved until this payment is received. The booking fee will be deducted from the final balance owed. Orders are not deemed confirmed, and dates are not reserved until this payment is received.
Quotes are valid for 14 days. Your booking fee is payable with in 7 days of receipt of your invoice and contract signed and returned. Please do check that your date is still available if some time has passed from the receipt of your invoice and making your deposit payment.
The booking fee is taken to cover for initial work undertaken on the design of your cake and administration. It also holds your date and will mean that Baker Bears restricts other orders for the same day. By turning down or not advertising for further work, a cancellation by you will mean a likely loss in profit from alternative orders for Baker Bears.
Payment of the final balance is due a minimum of 4 week prior to the wedding date to allow for preparatory work to take place and supplies to be ordered. Baker Bears will produce your cakes to the specification as per the Order Form which will be resend with your final invoice, eight weeks before your wedding date. Please double check that it is detailed as you require. By paying your final invoice, you are confirming that what is detailed on Order Form is correct.
Failure to complete payment of the final balance by the due date on the invoice will result in the cancellation of your order and the booking fee will not be refunded or transferred.
Cake Collection/Delivery.
Baker Bears kindly request that you provide details of your wedding planner or the wedding coordinator at your venue and Baker Bears will happily liaise directly with them regarding time to set up and other arrangements.
The Order Form will stipulate the address and time for delivery. Amendments to the delivery address or time may be permitted at the sole discretion of Baker Bears, and may incur additional delivery charges to cover for time and petrol, but in the case that Baker Bears cannot deliver to the new venue, due to distance or other reason
You will become the owner of the goods you ordered and responsible for the risk of loss or damage to them once they have been delivered to the delivery address or collected from Baker Bears.
When setting up the cake and attaching externally purchased flowers or other decoration, Baker Bears reserves to right to leave any of these items off, or arrange them in a different way, if there is any doubt about safety or security of said items
Transportation of wedding cakes by clients - Baker Bears can take no responsibility for damage incurred during transportation of the cake to the venue by the client. In the event of a cake being transported to the venue by the client, it will be boxed securely. You must transport it flat in the boot of your car; ensure it is protected from sources of heat; drive with extra care and avoid sharp braking and bumps as much as possible. Tiered cakes are very heavy and it is your responsibility to carry from Baker Bears to your vehicle, and from the vehicle to the venue safely.
Changes to an order.
Baker Bears understands that sometimes situations occur which can result in you wanting to change your order. Please contact us as early as possible before the order is due to ensure any changes can be implemented, at least 6 weeks’ notice is required for any changes – and please note agreement to any such changes are at the sole discretion of Baker Bears. Please be aware that change may incur additional costs, in line with additional work required for administration as well as additional materials and time required for the design change. A full quote will be given for proposed amendments before they are agreed upon.
If you wish to reduce the value of your order, a fee may be applicable depending how much notice is given, and how much work has already been carried out.
A reduction in the value of the order of 25% or more, or below a total value of will be considered a cancellation by you, unless otherwise expressly agreed in writing by Baker Bears. Workload is considered when other orders are taken and turned away and therefore large reductions in the order will have an effect on the income of Baker Bears.
Cancellation Policy.
You have the right to cancel the contract at any time up to 8 weeks before the date your order is due for delivery.
To exercise your right of cancellation you must give written notice to Baker Bears via the email address shown on Baker Bears website, giving details of the goods ordered.
If the order is cancelled by yourself, your booking fee is non-refundable and non-transferable. There will be no refund or transfer of the booking fee, and any and all expenses already incurred on behalf of the finished product above this value will be invoiced. If the order is cancelled within 7 days of the date that the cake is due, the remaining full balance will be due to be paid to Baker Bears.
If ingredients / supplies specific to this order have not yet been purchased, or they can be used for another order, the cost of these would be deducted from the final balance and refunded to the customer in the event of a cancellation which occurs once said final balance has been paid.
If a delivery charge has been paid as part of the final balance, or in addition to your non-refundable booking fee, this will be refunded to you. However, if further funds are due this payment will be offset against what is owed to Baker Bears.
In the event of exceptional circumstances resulting in Baker Bears having to cancel the order, such as serious illness, Baker Bears will give as much notice as possible if we are unable to fulfil your order. We will endeavour to find someone else who can produce your order to an equal standard and will refund you all monies already paid, including the booking fee. However, this cannot be guaranteed. Baker Bears liability will be limited to the full cost of purchase, and we will not accept responsibility for any consequential loss. You are strongly advised to take out adequate wedding insurance to cover you in the event of cancellations.
For the avoidance of all doubt, if your wedding is postponed this will be treated as a cancellation. Baker Bears will be happy to discuss the possibility of rebooking for a new date should this be possible, and if so, a new contract would be issued.
Design & non-edibles policy.
Please note that images sent digitally are seen differently on different screens, so if a specific colour is vital, this must be communicated to Baker Bears at the time of ordering. We can only do our best to get it as close as possible. Should you have any swatches of ribbon or material, this can be helpful to Baker Bears in creating the colour theme of your choice. However, please note that due to the fact we are working with many different materials, an exact match cannot be guaranteed This also applies to food colourings and icings.
We can only create your finished order from what we interpret from the wording of your order; therefore it is vital you check everything is correct. We do not undertake to copy another designer’s work exactly, although inspiration can be taken
A list of non-edibles (such as supporting dowels, floral wire etc) will be provided to you. It is your responsibility to ensure these are not served to your guests.
Should fresh flowers to be provided by your florist to decorate the cake, the responsibility of the flowers’ safety, quality, freshness, and colour will rest with the florist and not with Baker Bears. If the florist or any other supplier or persons adds anything to the cake after we have left it set up, responsibility for any resulting damage or harm will not rest with Baker Bears.
Baker Bears reserves the right to not add fresh flowers left by your florist if they are deemed toxic to health or not of a suitable quality to be used on your cake
Photographs of your cake will be taken by us and used for social media / marketing purposes. These images remain the property of Baker Bears.
Should you kindly share any photos of your day with us, we will of course ask your permission before sharing these further, and that of the photographer who took the images.
Complaints policy.
If for any reason you are unhappy with your cake, Baker Bears request that you return the tier(s) for inspection within 48 hours of collection/delivery. Please email Baker Bears with your complaint. Complaints will not be dealt with via social media platforms. Please note: it is advised that cakes are not collected/delivered more than 24hrs before your event.
If a refund is deemed appropriate this will be to the value of the affected tier(s). In any event Baker Bears liability will be limited to the full cost of purchase, and we will not accept responsibility for any consequential loss.
We do not accept complaints for not liking the taste of our products mainly because individual's tastes are different.
Updated: January 2026
